Once our system processes your order, your products are inspected thoroughly to ensure
they are in a perfect condition.
After they pass through the final round of quality check,
they are packed and handed over to
our trusted delivery partner.
Our delivery partners then bring the package to you at the earliest possible. In case, they are
unable to reach your provided
address or at a suitable time, they will contact you to resolve
the issue
We package our products in outer boxes, which are then covered in a Tamper proof plastic
layer. Each individual product is packaged in bubble wrap while fragile items like bottles
are
safely secured with additional bubble wrap.
We pride ourselves on the quality of our packaging. Till date, we have received minimal
complaints about damaged products due to our packaging.
KCARE ships throughout India!
Once your order has been dispatched, you will receive an email with the details of the
tracking number and the courier company that is processing your order.
You can track the status of your package 24 hours
after your order is dispatched from our
warehouse
We dispatch most orders within 3-7 business days (excluding Sundays and public holidays)
All products will be shipped directly from the brand itself so that we can live up to our
promise
of providing fresh, non-expired products.
While we are trying our best to avoid this situation, this might delay your order.
If you are ordering our products from a Mega Sale event, dispatches
may be a bit delayed
due to increased volumes. We will target to dispatch all orders within 5 days of the order
date.
After 3 unsuccessful delivery attempts, the order shipment are initiated
for RTO(return to
origin) back to us, for further information regarding refund/reshipping kindly contact us via
email on contact@kcarebeauty.in
When the order is delivered the delivery partner
along with us send the notification for the
same via SMS or mail. If the shipment is not received and marked delivered, please check
with neighbour's, security or any other family member if
anyone accepted the delivery on
your behalf, if not, kindly contact us immediately on contact@kcarebeauty.in within 24-36
business hours for the concern.
We have standard shipping charges for most addresses.
A flat Rs.70 charge is applied to all orders below Rs.999, while there is free shipping for all
orders above Rs.999.
Definition of re-shipment : Reshipment of order happens when customer didn’t received
order (returned to our warehouse) KCARE has to pay for shipping charge + RTO charge
1. If customer wants to Cancel and we will refund once the RTO is initiated
2. If Customer wants the order
KCARE Charges flat amount Rs. 70
If There is misroute or any courier mistake (No charge to customer, we will proceed and ship
the order)
If There is COVID19 issue (we will Cancel The order)
wrong address
and want to update (we will Charge with Rs 70)
customer refused to accept (we will Charge with Rs 70)
customer unreachable / attempted up to 3 times (we will Charge with Rs 70)